Introdução
This privacy policy (“Privacy Policy”) applies to all visitors and users of the services and websites hosted at vordesk.com.br (collectively, the “Site” or “Sites”) and self-managed facilities, which are offered by Vordesk Inc and/or any of its affiliates (“Vordesk” or “we”). Please read this privacy policy carefully. By accessing or using any part of the Sites or self-managed facilities, you acknowledge that you have been informed of and consent to our practices with respect to your personal information and data.
Data protection
This privacy policy (“Privacy Policy”) applies to all visitors and users of the services and websites hosted at vordesk.com.br (collectively, the “Site” or “Sites”) and self-managed facilities, which are offered by Vordesk Inc and/or any of its affiliates (“Vordesk” or “we”). Please read this privacy policy carefully. By accessing or using any part of the Sites or self-managed facilities, you acknowledge that you have been informed of and consent to our practices with respect to your personal information and data.
What information does Vordensk collect and why?
Website Visitor Information
Like most website operators, Vordesk collects basic, non-personally-identifying information from website visitors of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. We collect this information to better understand how visitors use the website, to improve our products and improve the visitors’ experience, and to monitor site security. From time to time, Vordesk may publicly release non-personally-identifying information collected from website visitors in the aggregate, e.g., by publishing a report on trends in the website usage.
Vordesk also collects potentially personally-identifying information like Internet Protocol (IP) addresses from visitors. However, Vordesk does not use this information to identify or track individual visitors. We collect this information to understand how visitors use the Sites, to improve the performance and content of the Sites, and to monitor the security of the Sites. Vordesk may collect statistics about the behavior of visitors to our Sites. For example, Vordesk may reveal how many downloads a particular version has received using aggregated statistics that contain only anonymous user information.
Personally identifiable information
Os usuários dos sites podem optar por interagir com a Vordesk de maneira que nos forneçam suas informações de identificação pessoal. Em alguns casos, uma ID de usuário é gerada para rastreamento de formulários e url, exibições de página, pings de página e contagens de uso para verificar o desempenho do produto. A quantidade e o tipo de informação que a Vordesk coleta depende da natureza de sua interação conosco, bem como da quantidade de informações que você escolhe compartilhar. Por exemplo, pedimos aos visitantes que usem nosso widget de bate-papo ao vivo que forneça nome completo e endereço de e-mail. Também coletamos as informações que você nos fornecer em conexão com a criação de uma conta no site.
If you report a security vulnerability to Vordesk and request public acknowledgment, we may publicly disclose the personal information you provided to us in connection with the report, including your name, in order to fulfill your acknowledgment request. In each case, Vordesk collects such personally identifiable information only to the extent necessary or appropriate to fulfill the purpose of the user interaction or Vordesk request. We will not disclose personally identifiable information other than as described in this Privacy Policy.
Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities or from being able to access and use certain features and services. For details on what information is collected and with whom it is shared, see Tracking Technologies.
Information that Vordensk does not collect
Vordesk does not intentionally collect sensitive personal information such as social security numbers, genetic data, health information, or religious information. While Vordesk does not intentionally request or collect any sensitive personal information, we realize that users may store this type of information in a Vordesk instance by submitting it to us via our live chat, libraries, or API. If you store any sensitive personal information on Vordesk servers, you consent to the storage of that information on our servers located in the United States.
Vordesk respects and protects the privacy of its users' data. In accordance with Google's requirements, we declare that:
Google Workspace APIs are not used to develop, improve, or train generalized artificial intelligence (AI) or machine learning (ML) models.
Data accessed through the Google Workspace APIs is strictly used to provide specific functionality within Vordesk, as permitted by explicit user consent.
We do not retain, process, or use data in a manner that violates the Google Workspace API terms and policies.
Basis for processing your information
Performance of a contract: Our use of your information may be necessary to perform the contract you have with us. For example, if you use our websites to purchase Vordesk product subscriptions or services, contribute to a project, create a profile, post and comment on our websites, or request information through our websites, we will use your information to carry out our obligation to complete and administer that contract or request.
Legitimate interests: We use your information for our legitimate interests, such as providing you with the best content through our websites and communications with users and the public, improving and promoting our products and services, and for administrative, security, fraud prevention and legal purposes.
Consent: We may rely on your consent to use your personal information for certain direct marketing purposes, such as sending you newsletter updates about Vordesk products. You may withdraw your consent at any time through the unsubscribe facility provided with each marketing email or by contacting us at the addresses provided at the end of this Privacy Policy.
How Vordensk uses and protects personally identifiable information
Sharing your information
Vordesk only discloses potentially personally-identifying and personally-identifying information to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Vordesk's behalf or to provide services available at the Website, and (ii) that have agreed not to disclose it to others.
Please note that email and IP addresses of users of a Vordesk deployment may be shared with the respective users of that deployment.
A Vordesk não alugará ou venderá informações potencialmente de identificação pessoal e de identificação pessoal a ninguém. Exceto para seus funcionários, contratados e organizações afiliadas, conforme descrito acima, a Vordesk divulga informações potencialmente de identificação pessoal somente quando exigido por lei ou quando a Vordesk acredita de boa fé que a divulgação é razoavelmente necessária para proteger propriedade ou direitos da Vordesk, de terceiros ou do público em geral.
Vordesk takes measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying information.
Vordesk, at its sole discretion, may make use of company logos when those companies are using the software we provide. If you have questions about the use of your logo, please email us at contato@vordesk.com.br .
International Transfer of Information
The Site is hosted in the United States and the information we collect will be stored and processed on our servers in the United States. Our employees, contractors, and affiliated organizations that process information for us as described above may be located in the United States, Brazil, or other countries outside of your home country; by using the Site, you consent to the international transfer of your information by Vordesk.
Vordensk's communications with you
If you are a registered user of the Sites and have supplied your email address, Vordesk may occasionally send you an email to tell you about security, system information, new features, solicit your feedback, or just keep you up to date with what's going on with Vordesk and our products. We primarily use our blog to communicate this type of information, so we hope to keep these types of emails to a minimum. There is an unsubscribe link located at the bottom of each of the marketing emails we send so that you can stop receiving these emails at any time.
If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish your request in order to help us clarify or respond to your request or to help us support other users. We will not publish your personally identifiable information in connection with your request.
Vordesk only discloses potentially personally-identifying and personally-identifying information to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Vordesk's behalf or to provide services available at the Website, and (ii) that have agreed not to disclose it to others.
Cookies, tracking technologies
Cookies
A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Vordesk uses cookies to identify and track visitors, their usage of the websites, and their website access preferences. Vordesk visitors who do not wish to have cookies placed on their computers can set their browsers to refuse cookies before using the websites. Disabling browser cookies may cause certain features of Vordesk websites not to function properly. Certain pages on the website may set other, third-party cookies. For example, we may embed content, such as videos, from another website that sets a cookie. These websites set their own cookies and we have no access to or control over these cookies. The use of cookies by such third parties is not covered by our Privacy Policy.
Tracking technologies
We may use third-party tracking services, but we do not use these services to track you individually or collect your personally identifiable information. We may use these services to collect information about the performance of the Site and how users navigate and use the Site so that we can monitor and improve our content and product performance. Third-party tracking services collect certain simple, non-personal information over time, such as your IP address, browser type, Internet service provider, referring and exit pages, date and time stamp, and similar data about your use of the Site. We do not link this information to any of your personal information, such as your username.
Do Not Track
“Do Not Track” is a privacy preference you can set in your web browser if you do not want online services to collect and share certain types of information about your online activity with third-party tracking services. Vordesk does not track your online browsing activity across other online services over time, and we do not allow third-party services to track your activity on our website beyond our basic tracking, which you can opt out of. Because we do not share this type of data with third-party services or allow this type of third-party data collection for any of our users, and we do not track our users across third-party websites, we do not need to respond differently to an individual browser’s “Do Not Track” setting.
Global Privacy Practices
The information we collect will be stored and processed in the United States in accordance with this Privacy Policy, but we understand that users in other countries may have different expectations and rights regarding their privacy. For all visitors and users of the Website, regardless of their country of location, we will:
Provide clear and unambiguous methods of informed consent when we collect your personal information;
Collect only the minimum amount of personal data necessary for the purpose for which it is collected, unless you choose to provide us with more;
Provide you with simple methods to access, correct, or delete your information that we collect, with the exception of voluntarily provided information that is necessary to maintain the integrity of our project code, as described below;
We provide our website users with notice, choice, accountability, security, and access, and we limit the purposes of processing. We also provide our users with a method of recourse and enforcement.
If you are located in the European Union, you have the following rights in relation to your personal information and data:
Right to access your personal data, to know what information we hold about you.
Right to have any incorrect or incomplete personal data about you that we hold corrected.
Right to restrict or suspend our processing of your personal data.
Right to complain to a supervisory authority if you believe your privacy rights are being violated.
Additional rights that may apply to you in certain cases:
Right to data portability (if our processing is based on consent and automated means).
Right to withdraw consent at any time (if processing is based on consent).
Right to object to processing (if processing is based on legitimate interests).
Right to object to the processing of personal data for direct marketing purposes.
Right to have your personal data deleted from our system (“right to be forgotten”) if certain grounds are met.
To exercise your privacy rights, you may send us an email at the address provided below in the “Contacting Vordesk About Your Privacy” section of this Privacy Policy.
Data retention and deletion
If you already have an account on our websites, you can access, update, change, or delete your basic user profile information by logging into your account and updating your profile settings. Vordesk will retain your information for as long as your account is active or as needed to fulfill our contractual obligations, provide you services through the website, comply with legal obligations, resolve disputes, preserve legal rights, or enforce our agreements.
Contacting Vordensk about your privacy
This privacy policy (“Privacy Policy”) applies to all visitors and users of the services and websites hosted at vordesk.com.br (collectively, the “Site” or “Sites”) and self-managed facilities, which are offered by Vordesk Inc and/or any of its affiliates (“Vordesk” or “we”). Please read this privacy policy carefully. By accessing or using any part of the Sites or self-managed facilities, you acknowledge that you have been informed of and consent to our practices with respect to your personal information and data.
Changes to the privacy policy
Embora a maioria das alterações provavelmente sejam pequenas, a Vordesk pode alterar sua política de privacidade de tempos em tempos e a critério exclusivo da Vordesk. Também podemos fornecer notificação aos usuários que nos forneceram endereços de e-mail sobre alterações materiais nesta Política de Privacidade por meio de nosso site. A Vordesk incentiva os visitantes a verificar frequentemente esta página para quaisquer pequenas alterações em sua Política de Privacidade. Seu uso continuado deste site após qualquer alteração nesta Política de Privacidade constituirá sua aceitação de tal alteração.